Website: https://buyhaven.sbs
At Buy Haven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a clear and fair refund policy.
1. Returns Eligibility
You may request a return or refund under the following conditions:
- Items must be unused, unwashed, and in their original condition and packaging.
- A return must be initiated within 7 days of receiving the product.
- Proof of purchase (order number or receipt) is required.
- Perishable, personal care items, and customized products are non-refundable unless defective.
2. Refund Process
Once we receive and inspect your return, we will notify you via email. If your return is approved:
- A refund will be processed to your original method of payment within 5–10 business days.
- Shipping and handling charges are non-refundable, except when the return is due to our error.
3. Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered. If you need to exchange your item for the same product, contact us at support@buyhaven.sbs.
4. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software/digital products
- Health & personal care items
- Clearance or final sale items
5. Late or Missing Refunds
If you haven’t received a refund:
- First, check your bank account again.
- Then contact your credit card company or bank—it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@buyhaven.sbs.
6. Return Shipping
To return your product, mail it to:
Buy Haven Returns Department
[Include Return Address Here]
You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defective or wrong product.